Privacy Policy

Last Updated: January 1, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Healing Blue Therapy (Healing Blue Inc.).

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: United States.

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• SMS/Text Messaging Program refers to Healing Blue Therapy's opt-in text messaging communications, described in the section below.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to Healing Blue Therapy, accessible from https://www.healingbluetherapy.com.

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: name, email address, phone/mobile number, address, State, Province, ZIP/Postal code, City, and Usage Data.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

• Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service.

• Web Beacons. Certain sections of our Service and our emails may contain small electronic files (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both for the purposes set out below:

• Necessary / Essential Cookies (Session, administered by Us): essential to provide You with services available through the Website and to enable You to use some of its features, including authenticating users and preventing fraudulent use of accounts.

• Cookies Policy / Notice Acceptance Cookies (Persistent, administered by Us): identify if users have accepted the use of cookies on the Website.

• Functionality Cookies (Persistent, administered by Us): allow Us to remember choices You make when You use the Website, such as login details or language preference, to provide a more personal experience.

SMS / Text Messaging Communications

If You provide Your mobile phone number to Healing Blue Therapy — for example, through our contact or consultation form, intake paperwork, or by opting in at the point of scheduling — You may receive text (SMS) messages from Us related to appointment reminders, scheduling and rescheduling confirmations, intake or billing follow-ups, and general administrative communications about Your care. [If applicable: You may also opt in separately to receive occasional informational or promotional messages, such as practice updates.]

How Opt-In Consent Is Collected

We obtain Your consent to text You by [describe your actual opt-in method — e.g., a checked consent box on our online contact/intake form, a verbal opt-in confirmed during your consultation call, or a keyword text-in]. Consent to receive text messages is not a condition of receiving any service, and You are never required to opt in to SMS to schedule or receive therapy services from Healing Blue Therapy.

Message Frequency, Rates, and Opt-Out

• Message frequency varies depending on your scheduling activity (typically appointment-related messages only; [insert estimate, e.g., "1–4 messages per month"] if a broader messaging program applies).

• Message and data rates may apply, depending on Your mobile carrier and plan.

• To opt out at any time, reply STOP to any text message You receive from Us, or contact Us directly at (818) 626-3717 or [insert privacy/contact email]. You will receive one final confirmation message that You have been unsubscribed, and no further messages will be sent unless You opt in again.

• For help, reply HELP to any message, or contact Us at (818) 626-3717.

• Carriers are not liable for delayed or undelivered messages. Coverage and message delivery may vary by carrier and are not guaranteed.

No Sharing of SMS Opt-In Data: Mobile phone numbers and SMS/text messaging opt-in consent collected through Healing Blue Therapy's text messaging program are never shared, sold, rented, or disclosed to any third party or affiliate for their own marketing or promotional purposes, under any circumstances. This category of data is explicitly excluded from every other data-sharing provision in this Privacy Policy, including the sections on Service Providers, Affiliates, and Business Partners below. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services, strictly as needed to deliver the messages You have requested, or as required by law.

Use of Your Personal Data

We may share Your personal information in the following situations (this does not apply to SMS opt-in data and mobile numbers collected for text messaging, which are governed exclusively by the No Sharing statement above):

• To provide and maintain our Service, including to monitor the usage of our Service.

• To manage Your Account: to manage Your registration as a user of the Service.

• For the performance of a contract: the development, compliance and undertaking of any service agreement You have entered with Us.

• To contact You: to contact You by email, telephone calls, SMS (in accordance with the SMS / Text Messaging Communications section above, and only with Your consent), or other equivalent forms of electronic communication regarding scheduling, service updates, or informative communications, including security updates when necessary.

• To provide You with news, and general information about other services We offer that are similar to those You have already inquired about, unless You have opted not to receive such information.

• To manage Your requests: to attend and manage Your requests to Us.

• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, in which Personal Data held by Us about our Service users is among the assets transferred.

• For other purposes: data analysis, identifying usage trends, and evaluating and improving our Service and Your experience.

We may share Your personal information in the following situations (this does not apply to SMS opt-in data and mobile numbers collected for text messaging, which are governed exclusively by the No Sharing statement above):

• With Service Providers: to monitor and analyze the use of our Service, and to contact You, subject to the SMS carve-out above.

• For business transfers: in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business.

• With Affiliates: We may share Your information with Our affiliates, who are required to honor this Privacy Policy. This does not include SMS opt-in data or mobile numbers, which are never shared with affiliates for marketing purposes.

• With business partners: to offer You certain products, services, or promotions — excluding SMS opt-in data, which is never shared with business partners.

• With other users: if You share personal information or otherwise interact in public areas with other users (if applicable), such information may be viewed by all users.

• With Your consent: We may disclose Your personal information for any other purpose with Your explicit consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with legal obligations (for example, clinical record retention requirements under California law), resolve disputes, and enforce our agreements and policies.

The Company will also retain Usage Data for internal analysis purposes, generally for a shorter period, except where needed to strengthen security, improve functionality, or comply with a legal obligation. SMS opt-in records are retained only as long as needed to honor Your consent choices and to demonstrate compliance with applicable messaging regulations.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means Your information may be transferred to, and maintained on, computers located outside of Your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take reasonable steps to ensure Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will take place to an organization or country unless adequate controls are in place.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. As noted above, SMS opt-in data is not included in any such transfer for third-party marketing purposes.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation.

• Protect and defend the rights or property of the Company.

• Prevent or investigate possible wrongdoing in connection with the Service.

• Protect the personal safety of Users of the Service or the public.

• Protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially acceptable means, including safeguards appropriate for health-related information, to protect Your Personal Data, We cannot guarantee its absolute security.

Your Privacy Rights

Depending on where You live, You may have certain rights regarding Your Personal Data, including under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Subject to applicable law and any verification requirements, You have the right to:

• Know / Access: Request confirmation of whether We process Your Personal Data, and request a copy of the categories and specific pieces of Personal Data We hold about You.

• Correct: Request that We correct or update inaccurate or incomplete Personal Data We hold about You.

• Delete: Request that We delete Personal Data We have collected from You, subject to certain legal exceptions (for example, clinical records We are required to retain under California law).

• Opt out of marketing communications: Unsubscribe from marketing emails at any time by using the "unsubscribe" link in any email, and opt out of SMS at any time by replying STOP, as described above.

• Opt out of sale or sharing: We do not sell or share Your Personal Data (including SMS opt-in data) to third parties for cross-context behavioral advertising in exchange for money or other valuable consideration.

• Limit use of sensitive personal information: Given the nature of our Services, some information You provide may constitute sensitive personal information (such as health information); We use this information only to provide Services to You and as otherwise described in this Policy, not for unrelated purposes.

• Non-discrimination: We will not deny You services, charge You a different price, or provide a different level of quality because You exercised any of these privacy rights.

• Designate an authorized agent: You may designate an authorized agent to submit requests on Your behalf, subject to verification.

To exercise any of these rights, contact Us using the information in the "Contact Us" section below. We will respond within the timeframe required by applicable law. We may need to verify Your identity before completing certain requests.

Children's Privacy

Our Service does not address anyone under the age of 13, and We do not knowingly collect personally identifiable information from anyone under the age of 13 through the Website itself. (Note: this is separate from minor clients who receive therapy services with parental/guardian consent through our clinical intake process, which is governed by our informed consent and intake documentation, not general Website data collection.) If You are a parent or guardian and are aware that Your child has provided Us with Personal Data through the Website, please contact Us. If We become aware that We have collected Personal Data from anyone under 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above. Where required, We will let You know via email and/or a prominent notice on Our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes; changes are effective when posted on this page.

Contact Us

If You have any questions about this Privacy Policy, including to exercise any of Your privacy rights or to opt out of SMS messaging, You can contact Us:

• Healing Blue Inc. (Healing Blue Therapy)

• Address: 10315 Woodley Ave., Granada Hills, CA 91344

• Phone: (818) 626-3717

• Website: https://www.healingbluetherapy.com